FAQ

Ordering & personalization

How do I add my photo and song?

On the product page, upload your photo(s) and paste a Spotify, Apple Music or YouTube link. After checkout we email you a free design preview within 24 hours. Nothing is made until you approve it.

What photos work best?

Clear, well-lit photos with the subject near the center. Phone photos are perfectly fine. Avoid heavy filters and very dark images.

Can I change my order after placing it?

Yes, any time before you approve the preview. Reply to the preview email with the change you'd like.

Shipping

How long does it take?

Production takes 3–7 business days, then shipping to the US takes about 7–10 days. Most orders arrive in about 15 days.

Will it arrive before Christmas?

Yes, if you order by December 8, 2026. Orders placed after that date will arrive after Christmas.

Do you offer free shipping?

US orders over $49 ship free. Every order includes tracking.

Products

How does the music magnet play a song?

Each record carries a scannable code. Scan it with your phone camera and your song opens in Spotify, Apple Music or YouTube. The base spins the record and lights it up; it charges over USB-C in about 15 minutes and runs for up to 3 hours.

How big is the Museum of Us frame?

See the dimensions on each product page. Each frame is hand-assembled with miniature framed prints of your photos and two tiny visitors. The optional LED light runs on replaceable button batteries.

Returns

What is your return policy?

Every piece is made just for you, so we can't accept change-of-mind returns. If your order arrives damaged or doesn't match your approved preview, tell us within 30 days and we'll remake it or refund you. See our Return & Refund Policy.