Return & Refund Policy

Last updated: November 10, 2026

Personalized items

Every Inkcraftly product is custom-made with your photos and text, so we are unable to accept returns or exchanges for change of mind, incorrect photo uploads, or typos in text you approved in the design preview.

Our 30-day guarantee

If your order arrives damaged, defective, or different from the preview you approved, contact us within 30 days of delivery at hello@inkcraftly.com with your order number and a photo of the issue. We will remake the item free of charge or issue a full refund — your choice.

Refunds

Approved refunds are returned to your original payment method within 5–10 business days. You do not need to send the item back.

Cancellations

You may cancel for a full refund any time before you approve your design preview. After approval, production begins and the order can no longer be cancelled.

Questions

Email hello@inkcraftly.com. We reply within one business day.